A new-phone handoff should finish before the old phone is erased, sold or traded. The critical information is the exact username, verified recovery route and trusted provider source—not a copied installer from an unknown message.
Prepare the recovery record
Save the username in a password manager and confirm access to the connected email, phone or established provider. Record the last successful login and balance without saving passwords in screenshots.
Secure and update the new phone
Install operating-system updates, enable a screen lock and use automatic date and time. Obtain the app or web route from the same verified source used previously. Keep malware scanning active.
Verify before wiping
Check username, balance, transaction history, support contact and permissions on the new device. Sign out the old session where possible and remove saved receipts and notification previews.
Handle a failed transfer
Stop repeated password attempts, record the exact error and contact the verified provider with device and version details. Do not pay a new person to migrate or unlock the account.
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